The Hummingbird Estate Terms and Conditions

Catering 

1. Payment and Deposits

• Deposit: Require a non-refundable deposit (50% of the estimated total) to lock in the event date.
• Final Payment: All final balances are due 30 days from event date.
• Accepted Payment: credit card, bank transfer, cash) 10% late fee will apply if balance is not paid on due date.
• Incidental Charges: Extra charges will be sent to client if there is any adjustments on the day or extra services needed or if any plans change that has previously been advised ex. No Rain plans, service extended due to event running late. 
• There will be no credits offered if event is canceled and is not transferable to another client. We can work on a different date both parties agree upon if The Hummingbird Estate find its out of their control. 

2. Headcounts and Menu Changes

• Final Guest Count: Require the client to submit a final attendee count 30 days out to the event.
• Minimum Guarantee: client can not drop more than 15 guests. We will suggest to client to rather book a number 20 under for we can always add. 
• Dietary Restrictions: need to report allergies or special diets at consultation. We can never agree on a 100% guarantee due to the kitchen that we prep in prepare gluten,soy, nuts, fish and egg products. We can only guarantee we do not add it to our food. 
• Changes/Alterations: Note the cutoff date for making changes is 30 days before event date. Unless otherwise stated or arranged. We will not issue a refund based on change of mind.

3. Cancellations and Postponements

• Client Cancellation: deposits are nonrefundable and forfeit complete payment if canceled 30 or less days before the event.
• Caterer Cancellation:  We provide a full refund of all moneys paid. 
• Force Majeure: We cannot foresee circumstances like  (severe weather, power outages, natural disasters, or pandemics). There for we always advise clients to make sure that they have Insurance in place.

4. Logistics, Access, and Venue

• Setup : please make sure to specify kitchen setup and appliances, making sure our team can perform our tasks in kitchen provided. Please make sure kitchen space is not used for storing of any items.
• Leftovers: If requested any food left over can be placed in fridge for clients to take home. We do not take responsibility for any claims after this point due to food storing and handling. 

5. Date changes 

• The Hummingbird estate retain the right to decline an event date change if they cannot accommodate that date. There will be no refunds on date changes normal payment terms and conditions apply. We are however happy to work with you on a date thats available. 

Flowers: 

1. Payment and Deposits

• Deposit: Require a non-refundable deposit (50% of the estimated total) to lock in the event date.
• Final Payment: All final balances are due 30 days from event date.
• Accepted Payment: credit card, bank transfer, cash) 10% late fee will apply if balance is not paid on due date.
• Incidental Charges: Extra charges will be sent to client if there is any adjustments on the day or extra services needed or if any plans change that has previously been advised ex. No Rain plans, service extended due to event running late, location changes 
• There will be no credits offered if event is canceled and is not transferable to another client. We can work on a different date both parties agree upon if The Hummingbird Estate find its out of their control. 

2. Flower selection/color

• The Hummingbird estate cannot guarantee a 100% color match. We are working with nature and they might not all look the same a 100%
• Selected flowers need to be in season for orders to be made. 

3. Cancellations and Postponements

• Client Cancellation: deposits are nonrefundable and forfeit complete payment if canceled 30 or less days before the event.
• Florist Cancellation:  We provide a full refund of all moneys paid. 
• Force Majeure: We cannot foresee circumstances like  (severe weather, power outages, natural disasters, or pandemics). There for we always advise clients to make sure that they have Insurance in place.

4. Change of mind

• Once locked in what arrangements clients wish to purchase its final. Arrangements can however be changed 30 days out from event date if flowers are available. A price adjustment will be applied. If parties cannot find something suitable final payment will not be charges but deposit will remain non refundable due to saving the date. 

 

5.Flower freshness/delivery/drop off

• Flowers will be transported in a climate controlled vehicle that guarantee freshness. 
• Once flowers are setup and delivered we no longer liable for any damage and breakage. 
• Flowers will be delivered and advised to place in a cool location and will not be liable if not applied.  

Specialists events

1. Ticketed events

• Final Payment: final payment required on booking date. 
• Accepted Payment: credit card, bank transfer, cash) 10% late fee will apply if balance is not paid on due date.
• Date Changes/Cancelations: 

Bookings cannot be transferred to a different person unless it states otherwise or request approved. Credits will be issued if event cannot move forward due to inclement weather and can be applied at different date. 

Other terms and conditions

Please note private catering events have certain capped payment terms please check invoice for that information. 

All Thanksgiving/Christmas box orders are final and cannot be refunded or transferred. 

The Hummingbird Estate reserves the right to refuse service if client who breaks the agreement, act inappropriately or abusive, does not align with their beliefs/their business culture,illegal activities, unsafe environment.

Regards